Return & Refund Policy
Return & Refund Policy
We want every Regal Watch purchase to match the order confirmed with you. This policy explains returns, exchanges and refunds.
Damaged, defective or wrong item
Contact us within 48 hours of delivery with clear photos or a short video of the item and packaging. After verification, we will arrange a replacement, exchange or refund. Regal Watch covers the courier cost in both directions when the return is due to a verified defect, transit damage or an incorrect item sent by us.
Change-of-mind exchange
You may request one exchange within 7 days of delivery for a different model, size or design. The item must be unused, unworn, free from scratches and returned with its original box, tags, manuals, warranty card and accessories. If the replacement costs more, you pay the difference; if it costs less, we refund the difference. The customer pays both courier charges for a change-of-mind exchange.
Items not eligible
- Items showing use, wear, scratches, resizing or customer-caused damage
- Items missing the original box, warranty card or accessories
- Items opened, serviced or repaired by anyone other than Regal Watch
- Requests made after the applicable return or exchange window
How to request a return or exchange
- Contact us on WhatsApp/phone at +8801911288688 or email info@regalwatchbd.com.
- Provide the order number, item name and a description of the issue, with photos or video where relevant.
- Wait for confirmation before sending the item.
- Pack the item securely. The return location is 28/1 Patuatuli, Delhi Plaza, 4th Floor, Dhaka 1100, Bangladesh, unless our support team confirms a different courier instruction for the case.
Items sent without prior confirmation may not be processed.
Inspection and processing
Returned items are normally inspected within 2–3 business days after receipt. We communicate the outcome by phone, WhatsApp or email.
Refund method and timing
Approved refunds are issued in cash or through bKash to the number used for the order and are normally processed within 7 business days of approval. The original delivery charge is refunded only when the return is due to our verified error.
Warranty claims
Faults reported after the return window are handled under the warranty stated on the relevant product page. Warranty coverage does not include customer-caused physical damage, unsupported water exposure, battery replacement or normal wear.
Contact
Email: info@regalwatchbd.com
Phone/WhatsApp: +8801911288688
